Compliance

IMPORTANT INFORMATION FOR CLIENTS

Please note IIFLW will never contact you by email/phone asking you any personal details or your IIFLW Online/Mobile account login details. If you receive any such email/call, please reach us on :

General Enquiries - +91 22 4876 5600
Centralised Service Desk for Clients - +91 22 4876 5858
Media Contact - +91 22 4876 5600
Or
Send an email to:  

SCORES

Sebi COmplaints REdress System

 

POLICIES

Grievance Redressal Policy

CUSTOMER SERVICE

Equity Broking:   or  
Broking Grievance/Complaints:  
DP Releated Queries:  

COMPLIANCE OFFICER INFORMATION

Compliance Officer for Broking and DP operations: Dinesh Tanwar
Email:  
Telephone: +91 22 4876 5600

DOCUMENTS / INFORMATION FOR CUSTOMERS

New KYC Format : Customer Documents

Client Registration Documents in Vernacular Language

Download Client Registration Documents (Rights & Obligations, Risk Disclosure Document, Do's & Don't's) in Vernacular Language.

Note: This document is a translated version of the client registration documents in English and is being provided in vernacular language to facilitate better understanding by the investors. In case of any ambiguity, the contents of the English version would prevail. Assamese

Copies of the above documents are also sent to Customers to their registered Email id and the physical copies of the same are handed over at the time of Account opening.

Investor Complaints Information

Stock Broker

Depository Participants

Precautions to be taken when trading in Options

Clients are requested to kindly avoid/beware of the following aspects:

 
  • a) Sharing of trading credentials – login id & passwords including OTPs.

  • b) Trading in leveraged products like options without proper understanding, which could lead to losses

  • c) Writing/ selling options or trading in option strategies based on tips, without basic knowledge & understanding of the product and its risks

  • d) Dealing in unsolicited tips through Whatsapp, Telegram, YouTube, Facebook, SMS, calls, etc.

  • e) Trading in Options based on recommendations from unauthorized / unregistered investment advisors and influencers.